US — Nine cases seeking class action status against Greystar have been filed in Colorado, California, Nevada, and Massachusetts. These filings follow a December agreement by Greystar to pay $24 million to settle claims by state and federal authorities regarding hidden charges.

Greystar did not admit to wrongdoing in the December settlement, which also did not impose limits on the fees the company charges, provided those fees are disclosed. In court documents, Greystar stated that billing charges and other fees were fully disclosed in the lead plaintiff's lease in one Colorado case. The company also stated that boiler charges and similar fees are allowed by state law.

Nichole Collins, the lead plaintiff in a 2024 case filed in state court in Denver, alleges Greystar charged tenants three different billing fees. The lawsuit states there was a "new account fee" ranging from $15 to $20, a monthly "administrative billing fee" up to $6, and a final "final bill fee" between $5 and $10. "A fee for this, a fee for that was just crazy to me," Collins said. "I had never experienced that before."

Another state court case, filed in Denver in 2025, alleges that many fees charged to Colorado tenants were improper. This case specifically claims a $26.75-a-month boiler management fee was improper because it shifted the costs of basic services required by law onto tenants. A Greystar spokesperson stated, "We disagree with the allegations and are actively defending those cases." The spokesperson also said, "We would never knowingly implement a resident cost that we believe violates any law, nor would we allow a property to charge for an expense which is not permitted under a valid lease agreement."

In Nevada, a class action filed in September in state court accuses Greystar and its business partners of routinely charging illegal fees to low-income and fixed-income tenants. Jaslyn Cosey, the lead plaintiff in this Nevada class action, was charged a $150 "move-in cleaning" fee after being approved for a two-bedroom unit. Cosey's payment ledgers showed she paid $300 in application and administrative fees.

Cosey was also charged $20 for "common area maintenance" and $6 for a utility service fee. The lawsuit alleges water, sewer, and trash services were billed to Cosey using an inscrutable formula. Leases at properties managed by Greystar indicate that failure to pay many fees can be grounds for eviction, and payments from tenants are directed toward fees first.