TORONTO — Canadian Prime Minister Mark Carney said the Air Canada CEO's English-only message of condolence after Sunday's deadly crash in New York showed a lack of compassion and judgement. Air Canada CEO Michael Rousseau is being summoned to testify at Parliament's official languages committee.
The criticism followed Rousseau's four-minute condolence video posted online after Sunday evening's LaGuardia Airport runway collision, when an Air Canada Jazz flight collided with a fire truck. Rousseau's video contained only two French words, "bonjour" and "merci," and was delivered in English with French subtitles.
"We proudly live in a bilingual country. There are two official languages here and Air Canada has a special responsibility whatever the situation to communicate whatever the situation in both official languages," Carney said. "I am extremely disappointed by the message released by the CEO of Air Canada. It shows a lack of compassion, and we will be closely following his comments before the official languages committee as well as the comments coming from the board of Air Canada."
The two pilots killed in the crash were Antoine Forest and Mackenzie Gunther. Forest was a French-speaking Quebecer.
The Office of the Commissioner of Official Languages has received hundreds of complaints about Rousseau's video, according to the Office of the Commissioner of Official Languages. Rousseau has been criticized previously for not speaking French.
Minister of Canadian Identity and Culture Marc Miller addressed the language controversy while acknowledging the ongoing tragedy. "I don't want to make political hay over what remains a tragedy with people still in hospital, but this isn't the first time that he's been told to speak French and he should know better," Miller said.
Industry Minister of Canada Mélanie Joly called the situation a matter of leadership. "It is a question of moral leadership," Joly said.
Air Canada is headquartered in Montreal, Quebec, where French is the primary language. Quebec is about 80 percent French-speaking. Canadian officials are working in close collaboration with their American counterparts to determine how the crash at LaGuardia occurred.
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