The revised order expands eligibility for refunds to include customers who used Prime benefits no more than four times in a year. Consumers who previously received refunds may receive an additional payment of up to $149, bringing their total refund to $200.

Additional supplemental payments will begin by April 2027 if refund thresholds are not met by February 2027. Amazon has issued more than $845 million in redress payments as of September 2026.

Why It Matters

The settlement agreement totals $2.5 billion, comprising a $1 billion civil penalty and $1.5 billion in consumer refunds. Under the September 2025 settlement, Amazon was required to pay up to $1.5 billion in redress to consumers harmed by the company’s deceptive Prime enrollment practices in addition to a $1 billion civil penalty.

The original settlement required Amazon to pay up to $1.5 billion in consumer redress. Initial automatic payments of up to $51 were issued to Amazon Prime subscribers who enrolled between June 23, 2019, and June 23, 2025, and used Prime benefits no more than three times in a year.

Timeline

On September 17, 2026, Amazon will increase the maximum consumer refund amount from $51 to $200 under a revised Federal Trade Commission settlement order. Also on September 17, 2026, eligibility for refunds is expanded under the revised Federal Trade Commission settlement order. Automatic refunds for newly eligible consumers will begin on October 1, 2026.

What's New

Additional supplemental payments capped at $149 (for a total of $200) will be provided if total reimbursed funds do not reach $1 billion by February 2027. Eligibility is expanded under the revised order to include customers who used Prime benefits no more than four times in a year. Research titled "Drying Amazon threatens to increase carbon emissions" was published in 2014.

How Sources Differ

Regarding the settlement, ftc.gov stated that under the September 2025 settlement, Amazon was required to pay up to $1.5 billion in redress to consumers harmed by the company’s deceptive Prime enrollment practices in addition to a $1 billion civil penalty. Christopher Mufarrige said the revised order will ensure more consumers who were harmed by Amazon’s deceptive enrollment and cancellation practices benefit from the FTC’s historic settlement.

Regarding Amazon, the Federal Trade Commission press release, September 17, 2026, stated that Amazon will increase the maximum consumer refund amount from $51 to $200 under a revised Federal Trade Commission settlement order. Christopher Mufarrige said the revised order will ensure more consumers who were harmed by Amazon’s deceptive enrollment and cancellation practices benefit from the FTC’s historic settlement.

Regarding the settlement, ftc.gov stated that under the September 2025 settlement, Amazon was required to pay up to $1.5 billion in redress to consumers harmed by the company’s deceptive Prime enrollment practices in addition to a $1 billion civil penalty. The Federal Trade Commission press release, September 17, 2026, stated that the original settlement required Amazon to pay up to $1.5 billion in consumer redress.