KATY — Hetu bought the tickets through StubHub in early December 2025 for the June 23, 2026 match in Houston featuring Portugal. He paid between $15,000 and $20,000 for the order, according to his account. On June 15, 2026, StubHub assured him the tickets were ready, telling him in a communication that “All was good to go.” The following day, however, StubHub emailed Hetu to say the seller had failed to provide the tickets.

After the failed delivery, Hetu purchased two replacement tickets directly from FIFA’s website for $4,575.85. He filed his complaint with the Texas Attorney General on July 15, 2026, and plans to file a separate complaint with the Federal Trade Commission. The Texas Attorney General’s office is now investigating StubHub in connection with the matter.

StubHub recorded a customer service call with Hetu on June 17, 2026. In a subsequent email, the company stated, “Because this is now a legal matter, we aren’t able to comment.”

Hetu’s case is part of a broader pattern of consumer complaints involving StubHub’s sales of 2026 FIFA World Cup tickets. A proposed class-action lawsuit referenced in legal filings seeks at least $5 million in damages on behalf of hundreds or potentially thousands of affected buyers. The Texas Attorney General’s office, which serves as the state’s chief legal officer, accepts consumer complaints about unauthorized ticket sales through its official website.