Hopper agreed to a $35 million settlement with the U.S. Federal Trade Commission (FTC) on July 2, 2026. The agreement resolves allegations that the company misled consumers through hidden fees and misrepresentations of its "VIP Support" and "Price Freeze" services.

The FTC filed a lawsuit against Hopper, asserting that the company imposed hidden fees and did not accurately represent the total costs of its services. The agency alleged that Hopper deceived users regarding the stated benefits of its "VIP Support" and "Price Freeze" offerings. Specifically, the FTC found that payments for "Tip" and VIP Support were presented as optional but were frequently pre-selected for users and obscured within the app's interface. Additionally, the FTC noted that Hopper's "Price Freeze" service did not clearly communicate restrictions, such as the rate being secured only up to a specific financial limit and only if the booking remained available.

The $35 million settlement is designated for consumer redress. Under the terms of the settlement, Hopper is prohibited from misrepresenting any pricing structures. The company is also required to clearly disclose all fees, ensuring users are aware of the full cost before completing transactions.

A Hopper spokesperson stated on July 2, 2026, that the FTC's allegations pertained to display practices implemented during the pandemic that Hopper had discontinued by mid-2023. "Pursuing years of litigation over outdated, ticky-tacky issues would distract us from our current customers and partners," the spokesperson said. "The settlement amount does not reflect the merit of the claims." The spokesperson further added, "It reflects our decision to move forward." Hopper launched its travel app in 2014 and had surpassed 120 million lifetime downloads worldwide by 2024.